Contacting support, and what the diagnostics file contains

iRecord never sends anything on its own. There is no telemetry, no analytics and no crash reporting. Nothing about your Mac, your Recordings or your use of the app is transmitted anywhere unless you send it yourself.

Getting in touch

1. Choose Help → Report an Issue….
2. iRecord writes a diagnostics file and reveals it in Finder, so you can read it before deciding to send it.
3. A pre-addressed email draft opens. Describe what happened and what you expected.
4. Attach the file that was just revealed, then send. Nothing leaves your Mac until you press Send.

What is in the diagnostics file

• The iRecord version, where it is installed, your macOS version, Mac model, memory and free space.
• Whether screen, camera and microphone access are granted.
• Licence state — trial, expired, or activated. Never the licence key.
• Whether a recording was in progress, and the app's own log for the current launch.

No recording media is included. No video, no audio, no frames.

It does contain text you typed. Reading an app's own log returns values unredacted, so the file includes your macOS username, the file paths of Recordings that were open, and any Recording or Section titles you have typed. The file says so at the top. Read it and delete anything you would rather keep.

Diagnostics files are kept in ~/Library/Logs/iRecord/; the five most recent are retained and older ones are removed automatically. The log covers the current launch only — if the problem happened in an earlier session, say so in the mail, and the file names the Terminal command that reaches further back.